Job Type: Full-Time
Assists the Guest Services Manager by providing leadership and oversight of day-to-day operations to ensure the safety and welfare of guests, visitors and staff. Ensures with staff that physical environment is free of safety/health hazards at all times. Coaches and role models desired customer service skills to others in guest services. Coordinates appropriate and timely emergency/crisis response from team, mediates when conflict arises on property and resolves client/guest issues appropriately. Provides documentation/reports as required, gives guidance and training to staff, coordinates staff schedules and payroll. Ensures that all agency policies/procedures are understood by staff and guests. Performs other duties as assigned.
Position is located at the Hale Mauliola Navigation center in Sand Island. Working knowledge of mental health/substance abuse issues and issues affecting the homeless. Is a team player with strong verbal and written communication skills. At least 2 years of supervisory experience and/or work experience in similar setting providing service to the homeless and/or disenfranchised individuals. Able to provide proactive leadership aligned with IHS values, and work with diverse populations of varying comprehension levels. Possess a valid Driver License with clean Driver Abstract. Have CPR/First Aid/AED and CPI certification or able to pass courses at IHS. Bachelors strongly preferred with a minimum associate degree in business, human services, or related field. Possess excellent computer skills with working knowledge of Excel and other Microsoft applications including Outlook and Word.