Job Type: Full-Time
Provides day-to-day administrative and technical support to the Director of Clinical Program Administration (DCPA) to ensure quality service outcomes for the CBCM team. The Coordinator is the primary liaison between team members and contracting providers to ensure successful referrals, authorizations and discharges of program clients. Primary functions also include data collection and managing processes to ensure contract and accreditation standards are met. Works with DCPA to resolve billing discrepancies and will maintain the tracking records and supporting documentation to ensure timely and accurate billing. Ensures timelines are met by the team for the submission of clinical assessments, service plans and progress notes. Coordinates files and documentation for internal and external record review/monitoring. Will work collaboratively with IHS’s Clinical Director.
Bachelor’s degree in Human Services preferred. Minimum one year of college courses in administration/business, psychology or other post-high school studies in related field. 2 years’ experience in billing and/or human services office setting supporting and coordinating administrative responsibilities of multiple staff. Able to work independently with minimal supervision and handle confidential and sensitive information with tact/professionalism as required by federal/state statutes. Effectively problems solve and communicate with internal and external partners to ensure program outcomes are met. Possess excellent organizational skills has strong attention to detail and is proficient in Microsoft Office (Word, Excel), Google Mail and related software applications. Able to work under multiple deadlines and in high stress situations with clients affected by mental illness and/or substance abuse issues. Working knowledge of crisis intervention and de-escalation techniques.
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