Job Type: Part-Time
Professionally receive, greet and direct all visitors, volunteers and guests as appropriate. Receive and screen incoming phone calls to departments, employees, and guests. Receive and direct messages to and from guests. Sign in and issue identification badges to all visitors/volunteers. Make announcements to staff and guests via the public address systems. Orient new guests and complete initial guest intake. Log and maintain an accurate account of day’s events. Maintain cleanliness and organization of reception area and filing system. Assist Guest Services and other Programs as necessary.
Must have the ability to work and communicate effectively with diverse populations of varying comprehension levels while maintaining a warm and welcoming attitude and treating all persons with dignity and respect. Possess excellent telephone etiquette with ability to multitask and work independently. Professional verbal/written communication skills and proven documentation skills. At least 1yr of office/reception experience or working with homeless and knowledge of Microsoft Word, Outlook, Excel and Access software. Must be flexible to work various days and schedules including weekends and holidays.
The resilience of our guests constantly amazes me...Read More